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Personal information

Our website address is: www.krendl.fr
The data controller for personal data is SAS IGLOO FRANCE CELLULOSE; you can find their contact information in the legal notice.

Privacy

Purposes of data collection and processing

SAS IGLOO FRANCE CELLULOSE hereby states that it will process data in a lawful, opt-in, transparent, and up-to-date manner. If this data is inaccurate, SAS IGLOO FRANCE CELLULOSE undertakes to take all reasonable measures without delay to ensure that it is deleted or corrected.
The personal data collected on our website is used to manage our business relationship (quote requests, newsletters, and email communications) and to respond to questions regarding our company or our products.

In accordance with Article 27 of the “Data Protection Act” of January 6, 1978, the information required by SAS IGLOO FRANCE CELLULOSE and its suppliers to process and fulfill your requests is listed on the website:
SAS IGLOO FRANCE CELLULOSE collects the data you provide at
—when you fill out one of our contact forms—and at
—when you subscribe to the newsletter, request documentation, etc.

We may also use your data for advertising purposes, either after obtaining your express consent or within the limits permitted by law. We may also use your data to comply with our legal and/or regulatory obligations, as applicable.

Recipients of personal data

The primary recipients of your personal data collected on our website are ourselves, for the purpose of managing customer relations. Other recipients of your personal data may include our website service providers and business partners. Where required by law, we will obtain your consent or provide you with the option to opt out before any data is transferred.

User Rights

Please note that individuals whose personal data is processed have the right to access, correct, and object to the processing of their personal data.
In accordance with the rights granted by current data protection regulations, you may exercise your rights of access, rectification, restriction of processing, erasure, data portability, and objection to the processing of your personal data by sending your request to our mailing address or via email.

IGLOO FRANCE CELLULOSE SAS
ZA Sud Est
Michel Breton Street
85150 Les Achards
contact@krendl.fr

You may contact the relevant supervisory authority (CNIL) to file the complaint you deem appropriate.

Sales outreach via email, newsletters, and informational letters

You can withdraw your consent to receive marketing information and details about our offers at any time by updating your contact preferences (this applies, for example, if you no longer wish to receive marketing emails)
• Click the unsubscribe link in each email
• Contact our sales department (contact@krendl.fr)

Data transfer

We do not transfer data outside the European Union. IGLOO FRANCE CELLULOSE may transfer data when necessary (for example, to subcontractors). 
This data transfer will be carried out in accordance with the safeguards, measures, and rights provided for by applicable data protection laws and in accordance with our privacy policy.

Changes to the Privacy Policy

This Privacy Policy was updated on JULY 6, 2026. IGLOO FRANCE CELLULOSE reserves the right to update our Privacy Policy at any time, and we recommend that you review it frequently.

Cookies

IGLOO FRANCE CELLULOSE Cookie

Our website uses cookies. These are small text files stored on your hard drive. In order to continuously improve the quality of the services offered on the site and ensure they meet your expectations, IGLOO FRANCE CELLULOSE may use “cookies,” which are text files used to identify your device when you connect to one of our services.
The placement of cookies or trackers on your device (computer, tablet, smartphone, etc.) allows IGLOO FRANCE CELLULOSE to collect information and personal data. Depending on your device settings, cookies enable

• To use the main features of the IGLOO FRANCE CELLULOSE website,

• To optimize our website and detect any technical issues,
• To remember your choices and preferences and personalize your user interface,

• To compile statistics for the purpose of managing traffic and usage of the various elements comprising the IGLOO FRANCE CELLULOSE website (sections and pages visited, user navigation paths), thereby improving the site’s usability and the value of the services offered,
• To evaluate the effectiveness of our advertising campaigns by tracking and analyzing the number of sales and clicks in relation to our advertising investments,
• To identify the content of the website pages you view,
• To share information with other websites in order to provide you with relevant advertisements and promotions,
• To share information on social media.
Depending on your cookie settings, certain trackers may be set or read by third parties (advertising providers, communication agencies, etc.) while you browse the IGLOO FRANCE CELLULOSE website.
You can adjust your cookie settings at any time. For more information on IGLOO FRANCE CELLULOSE’s use of cookies, please consult our cookie policy.

TYPES OF COOKIES USED ON OUR SITE

COOKIES ESSENTIAL FOR USING THE SITE (TECHNICAL COOKIES)

They are necessary for navigating our website and accessing our various products and services. Technical cookies, in particular, allow us to recognize you, track your visits to specific pages, and thereby improve your browsing experience—including adapting the presentation of our site to your device’s display preferences (language, screen resolution, operating system, etc.) during your visits to our Site, based on the hardware and viewing or reading software installed on your device. These cookies cannot be disabled or configured; doing so will prevent you from accessing the site and/or the site’s services.

SITE PERFORMANCE COOKIES

Performance cookies allow us to optimize our website and detect any technical issues you may encounter. They enable us to collect information about how you use the krendl.fr website, including the number of page views, the number of error messages displayed, the time spent on a page, and the number of clicks on a specific area of the site.
The information stored cannot be used for commercial purposes.

ADVERTISING MARKETING COOKIES

TRACKING COOKIES

Tracking cookies allow us to evaluate the effectiveness of our advertising campaigns.

TARGETING COOKIES

Targeting cookies allow us to know:
– the content of the pages you view,
– the pages and websites you may have visited during your recent browsing sessions, or just before arriving at the KRENDL.FR website

This allows us to show you personalized ads based on your preferences. If a computer or mobile device is shared by multiple people, the person receiving the emails or viewing the ads may not be the same person who performed the search.
We may share some of this information with IGLOO FRANCE CELLULOSE partners or other external partners in order to display targeted and relevant advertisements on your computer or mobile device.

Google advertising cookie

Google tailors the ads shown to users based on their browsing activity on this website or other sites. Here are the privacy policy and terms of use for this data: https://policies.google.com/privacy
. You can disable this service.

TRACKING PIXELS IN EMAILS

As part of our electronic communications (newsletters, event invitations, and commercial or technical information), we may use tracking pixels embedded in emails.

These pixels allow us to collect certain technical information when you open an email, including:

Analysis of Email Open Rates for Deliverability Purposes:

Igloo France Cellulose uses trackers (tracking pixels) to determine whether you open emails and when you do so, in order to compile delivery statistics and take the necessary actions (such as adjusting the frequency or stopping mailings) to manage mailing lists.

Analyzing Email Open Rates to Measure and Optimize CampaignPerformance:

Igloo France Cellulose uses trackers (tracking pixels) to determine whether you open emails, the time you do so, and information about the device you are using, in order to personalize the content of messages, adjust the frequency of emails, or tailor the communication channel used.

Creating recipient profiles based on preferences and interests in order to target you in contexts other than email:

Igloo France Cellulose uses your preferences (such as the emails you’ve opened or the topics that interest you) to show you tailored content or ads on other websites, apps, or communication channels.

These trackers allow us to know whether you open the emails, what time you do so, and to obtain information about the device you are using.

Detection and Analysis of Suspected Fraud:

Igloo France Cellulose uses trackers (tracking pixels) to detect and analyze suspected fraud. These trackers allow us to know whether you open emails, the time you do so, and to obtain information about the device you are using.

Objectives

This information may be used to:

  • to improve the deliverability of our communications;
  • to identify inactive recipients and adjust the frequency of our mailings;
  • to measure the effectiveness of our information and communication campaigns;
  • to better tailor the content we offer to the interests expressed by our subscribers.

When required by law, the use of these pixels is subject to your prior consent.

Withdrawal of Consent

You may withdraw your consent to the use of these tracking tools at any time:

  • by clicking the unsubscribe link included in our communications;
  • by changing your communication preferences;
  • by contacting us at: contact@krendl.fr

Withdrawal of consent does not affect the lawfulness of processing carried out prior to such withdrawal.

Service Providers

Data collected in connection with the sending of emails may be processed by our technical email service providers acting as data processors in accordance with applicable data protection regulations.

RESPECT FOR YOUR PRIVACY

We are committed to protecting your privacy.
 We do not associate any personally identifiable information with your cookies. Cookies do not, under any circumstances, reveal your address, date of birth, phone number, or any other information that could identify you.
If your computer or mobile device is used by multiple people, or if it has multiple browsers installed, the content displayed to other users may reflect your preferences. If you wish, you can change your browser settings by referring to the “Managing Cookies and Browser Settings” section below.

Refusing cookies

or if you delete the cookies we have stored there, you will no longer be able to use certain features that are necessary for navigating certain sections of our website. This would be the case if, for technical compatibility purposes, we are unable to recognize the type of browser used by your device, its language and display settings, or the country from which your device appears to be connected to the Internet.
In such cases, we assume no liability for any consequences resulting from the impaired functioning of our services due to our inability to store or access the cookies necessary for their operation, which you have refused or deleted.

How can you exercise your choices, depending on which browser you use?

To manage cookies and your preferences, the settings for each browser are different. These are described in your browser’s Help menu, which will explain how to change your cookie preferences.
For Internet Explorer™: Open the Tools menu, then select Internet Options; click the Privacy tab, then choose the desired level
For Firefox™: Open the Tools menu, then select Options; click the Privacy tab, then choose the desired options

For Chrome™: open the settings menu (wrench icon), then select Settings; click Advanced Settings, then Content Settings, and choose the desired options

For Safari™: select Safari > Preferences, then click Security; click Show Cookies, then select the desired options

For Opera™: open the Tools menu, then select Preferences; click the Advanced tab, then under the Cookies section, click Manage Cookies; select the desired options

How can you exercise your choices on different advertising platforms?

You can specify your preferences regarding advertising on the following platforms (published by the Interactive Advertising Bureau France (IAB)): http://www.youronlinechoices.com/fr/controler-ses-cookies and www.allaboutcookies.org.

Retention period for your personal data

In accordance with the provisions of the law, we retain your personal data for limited periods of time
• Identification data (name, email address, etc.): 3 years from the date of your last login to the Site
• Cookies: up to 13 months from the date they are placed on your computer or device used to access the Site
• Prospect data: 3 years after the date of your first activity on the site

Your rights under the Data Protection Act

In accordance with the French Data Protection Act of January 6, 1978, as amended by the Act of August 6, 2004, you have certain rights regarding your personal data. Simply contact the data controller online or by mail, providing your full name, email address, and, if possible, your customer ID. In accordance with current regulations, your request must be signed and accompanied by a photocopy of an ID document bearing your signature, and must specify the address to which the response should be sent. A response will then be sent to you within one month of receipt of the request, which may be extended to two months. If you wish to exercise this right, simply submit your request by mail.

What are your rights regarding your personal data?

Under Article 15 of the European General Data Protection Regulation, you have the right to receive a copy of your personal data (“right of access”).

Under Article 17 of the European General Data Protection Regulation, you have the right to request the erasure of your personal data or to have it corrected if it is inaccurate, outdated, or unlawful, or if you wish to withdraw your consent (“right to erasure and right to rectification”). Please note that we may retain certain information about you when required by law or when we have a legitimate reason to do so, for archival purposes or for reasons of public interest. This is the case, for example, if we believe that you have committed fraud or violated our Terms of Use and we wish to prevent you from circumventing the applicable rules.

Under Article 21 of the new EU General Data Protection Regulation, you also have the right to object at any time, on grounds relating to your particular situation, to the processing of your personal data for direct marketing purposes or to processing carried out on the basis of our legitimate interest, unless there are compelling legitimate grounds for the processing or for the establishment, exercise, or defense of legal claims. (“right to object”).

Under Article 18 of the new European General Data Protection Regulation, you have the right to restrict the processing of your personal data (“right to restriction of processing”). Please note that this right applies only if you contest the accuracy of your personal data for the period necessary for us to verify its accuracy; in the event of unlawful processing on our part and you request a restriction on its use rather than erasure, we no longer need the personal data for the purposes of processing but you still need it for the establishment, exercise, or defense of legal claims; if you exercise your right to object during the period in which we are verifying whether our legitimate grounds override yours.

Under Article 20 of the new European General Data Protection Regulation, you also have the right to data portability, which means the right to receive the personal data you have provided to us in a structured, commonly used, and machine-readable format, and the right to transmit that data to another data controller (“right to data portability”).

You have the right to specify your final wishes regarding the handling of your personal data after your death. Otherwise, a third party will not be able to delete your personal data.

You have the right, upon proving your status as an heir, to require the data controller to acknowledge the death and update the data. With regard to this aspect of digital death, an heir cannot, under the Data Protection Act, access the data of a deceased person.

If you have any questions regarding this privacy policy or any requests concerning your personal data, you can contact us directly by sending an email to our data protection officer. You also have the right to file a complaint with the relevant supervisory authority or to seek redress through the competent courts if you believe that we have not respected your rights.

Social media

How We Use Your Data on Social Media

The use of social media platforms and services related to these platforms may result in the collection and sharing of certain data between the social media platforms and IGLOO FRANCE CELLULOSE. We encourage you to review the social media platforms’ privacy policies to understand exactly what information is collected by these platforms and may be shared with IGLOO FRANCE CELLULOSE in connection with its websites, as well as the purposes for which your data is used, particularly for advertising purposes. You can configure the access and privacy settings for your data directly on the social media platforms. IGLOO FRANCE CELLULOSE collects certain information and personal data on its own behalf in connection with your activity on IGLOO FRANCE CELLULOSE’s social media pages. This data is used for advertising purposes to improve our business relationship and the advertising targeted at you, in order to provide you with a personalized and social experience. The information collected by IGLOO FRANCE CELLULOSE on its own behalf through IGLOO FRANCE CELLULOSE websites or services linked to social media is governed by these terms and the specific terms of the KRENDL.FR website. However, IGLOO FRANCE CELLULOSE is not responsible for how social media platforms use your data on their own behalf.

Plug-ins and social modules

Our website uses social media plugins. These include the small “Like” and “Share” buttons from third-party social networks such as Facebook, LinkedIn, and YouTube, which you can find on our site. They allow you to “like” and share content from the site with your friends on social media. When you visit a page on our krendl.fr website (web or mobile) containing social plugins or modules, a connection is established with the servers of the social networks (Facebook, LinkedIn, etc.), which are then notified that you have accessed the corresponding page on the krendl.fr website, even if you do not have a Facebook or Twitter account, and even if you are not logged into your Facebook or Twitter account. For example: If you are logged into a social network while browsing the www.krendl.fr website, the social networks you are logged into may mention your visit in your social media account. If you use the plugins (e.g., “Like”), your actions may be recorded and published on your social media accounts depending on your social media account settings. If you do not want social media platforms to post your actions from the plugins to your social media accounts, you must log out of your social media accounts before visiting our site.

Contact

If you have any questions about this privacy policy or any requests regarding your personal data, you can contact us by sending an email to contact@krendl.fr;

The data entered on the forms available on this website remains confidential to SAS IGLOO France CELLULOSE. In accordance with the aforementioned law, the information collected will not be retained beyond the period necessary for the purposes for which it is retained or processed.